Client Success Advisor

ADP; Parsippany-Troy Hills (NJ); On-site; USD 23,419 - 41,328; Full time

Job summary

ADP is hiring a Client Support Specialist. You will be the front-line for solving clients' challenges, supporting 50-999 employee clients, resolving issues, training users on ADP technology, and upholding service excellence.

The role requires strong communication, the ability to work in a metrics-driven call center, and the capacity to build rapport with clients over phone and written channels. You will join a collaborative, inclusive culture with growth opportunities.

Qualifications

• 3–5 years of experience in client service or related environment.
• Overtime hours during peak seasons may be required.
• College degree is great but not required; military experience accepted.
• Bilingual English/Spanish preferred.

Responsibilities

• Serve as front-line for solving clients' challenges and resolving issues.
• Educate clients and provide product/service recommendations.
• Build relationships with clients via phone, email, and chat to exceed expectations.
• Organize daily schedule to handle a high volume of inbound calls.

Skills

Customer service

Communication

Relationship building

Education

Bachelor’s degree preferred

Job description

ADP is hiring a Client Support Specialist. You will be the front-line for solving clients' challenges, supporting 50-999 employee clients, resolving issues, training users on ADP technology, and upholding service excellence.

The role requires strong communication, the ability to work in a metrics-driven call center, and the capacity to build rapport with clients over phone and written channels. You will join a collaborative, inclusive culture with growth opportunities.