Client Support Specialist

Fairygodboss; Town of Florida (NY); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Best-in-class benefits start on Day 1

Culture of equity, inclusion, and belonging

Company-paid time off for volunteering

Continuous training and development opportunities

Job summary

Fairygodboss is seeking a Client Support Specialist to join their team in New York. You will be responsible for solving clients' challenges, assisting with issue resolution, and providing training on ADP technology. This role demands strong communication skills and a proactive approach to client service.

The ideal candidate will have 3-5 years of experience in client service and will thrive in a fast-paced, metrics-driven environment. Enjoy a culture that values inclusion and provides excellent benefits starting on Day 1.

Qualifications

• 3-5 years of experience in client service/customer service or systems integration environment.
• Availability to work overtime hours during peak seasons.

Responsibilities

• Serve as ADP's front-line for resolving client challenges.
• Communicate effectively with clients via phone, email, and chat.
• Educate clients on products' value and best practices.
• Organize and manage a high volume of inbound calls.

Skills

Client service expertise

Problem-solving

Communication skills

Ability to work in a metrics-driven environment

Education

College degree or equivalent experience

Job description

ADP is hiring a Client Support Specialist.

In this role, you will serve as ADP's front‑line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of what you do every day will not change – your #1 goal is to help clients who have between 50 and 999 employees. Every day will be different because the questions you receive will vary, as will the solutions you provide to each client. You will have a steady stream of new questions, and our top‑ranked training will help you set up for success.

To thrive in this role, you must be comfortable working in a metrics‑driven call center environment as part of a structured day. You build rapport, establish trust, and shine with professionalism. Over the phone and in writing, your communication style is clear and easy for clients to understand and act upon, earning high client satisfaction scores. Pace should not scare you. We also have a healthy dose of fun, friendships, and an inclusive culture that values inclusion.

Responsibilities

• Be a Trusted Advisor and Problem Solver – work independently or as a team as a consultant servicing ADP's products/technology, taking broad perspectives to resolve issues and provide solutions.
• Build Relationships – communicate with clients by phone, email, and/or chat, striving to exceed expectations while upholding integrity.
• Educate and Provide Recommendations – leverage ADP product and services knowledge to help clients understand our products' value, turning client input into recommendations for best practices and training.
• Organize – adhere to a daily schedule and manage a high volume of inbound calls, with increased phone time during peak seasons.

Qualifications

• 3‑5 years of experience in client service/customer service or systems integration environment.
• Availability to work overtime hours during peak seasons.
• A college degree is great but not required; other acceptable experiences include military experience.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong by joining one of our Business Resource Groups.
• Grow your career in an agile, fast‑paced environment with many opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship.
• Be your healthiest – best‑in‑class benefits start on Day1.
• Focus on mental health and well‑being – we support our associates' overall care.
• Join a company committed to giving back and generating lasting community impact.
• Get paid to pay it forward – company‑paid time off for volunteering.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs and applicant merit.

Ethics

ADP upholds the highest ethical standards and full compliance with all applicable laws. We expect our people to act with integrity and foster an honest, respectful workplace.