Client Success Advisor

ADP; Augusta (GA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Benefits start Day 1

Volunteer time off

Job summary

ADP is seeking a Client Support Specialist to serve as the front-line for solving clients' challenges and helping users of ADP technology. You will be responsible for issue resolution, answering questions, and driving client satisfaction.

This role requires strong communication, the ability to work in a metrics-driven environment, and a willingness to help clients achieve success. Overtime may be required during peak seasons.

Qualifications

• 3 - 5 years of experience in client service or related environment.
• Overtime hours may be required during peak seasons.
• College degree is not required but helpful.

Responsibilities

• Serve as the front-line for solving clients' challenges, including issue resolution and answering questions.
• Train clients' users on ADP technology and provide guidance to ensure value and adoption.
• Build rapport with clients over phone, email, and chat to meet client satisfaction goals.

Skills

Customer service

Communication

Problem solving

Education

College degree not required

Job description

ADP is seeking a Client Support Specialist to serve as the front-line for solving clients' challenges and helping users of ADP technology. You will be responsible for issue resolution, answering questions, and driving client satisfaction.

This role requires strong communication, the ability to work in a metrics-driven environment, and a willingness to help clients achieve success. Overtime may be required during peak seasons.