Client Support Specialist — Trusted Advisor

ADP; Augusta (GA); On-site; USD 42,000 - 56,000; Full time

Job summary

ADP is hiring a Client Support Specialist to serve as the front-line for solving clients’ challenges, providing guidance, training, and timely issue resolution. You will support clients with 50–999 employees, building rapport and upholding ADP’s service standards.

The role emphasizes clear communication and professional client interactions. You will work in a metrics-driven call center environment and contribute to client satisfaction, learning, and growth within a collaborative, inclusive

Qualifications

• 3–5 years in client service or systems integration environment.
• Overtime hours during peak seasons may be required.
• College degree is great but not required; applicable experience accepted.
• Military experience is recognized and valued.

Responsibilities

• Be a Trusted Advisor and Problem Solver: assist clients, resolve issues, and provide solutions.
• Build Relationships with clients via phone, email, and chat to exceed expectations.
• Educate clients on ADP products and provide best-practice recommendations.
• Organize daily schedule to manage high inbound call volume, especially peak seasons.

Skills

Client service experience

Communication skills

Problem solving

Education

College degree not required

Job description

ADP is hiring a Client Support Specialist to serve as the front-line for solving clients’ challenges, providing guidance, training, and timely issue resolution. You will support clients with 50–999 employees, building rapport and upholding ADP’s service standards.

The role emphasizes clear communication and professional client interactions. You will work in a metrics-driven call center environment and contribute to client satisfaction, learning, and growth within a collaborative, inclusive