Client Support Specialist

ADP; Town of Florida (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health benefits starting Day 1

Ongoing training and development

Opportunities for career growth

Focus on mental health and well-being

Paid time off for volunteering

Job summary

ADP is seeking a Client Support Specialist to join the team in the Town of Florida, New York. This role focuses on solving clients' challenges and providing exceptional service to clients with 50 to 999 employees.

Responsibilities include building client relationships over various communication channels, educating clients on ADP's technology, and managing a high volume of inquiries. The role requires 3–5 years of relevant experience and offers benefits starting from Day 1, emphasizing career development and community impact.

Qualifications

• 3–5 years of experience in client service, customer service, or systems integration.
• Ability to work overtime hours during peak seasons.
• Bilingual in English/Spanish preferred.

Responsibilities

• Resolve client issues and deliver solutions as a trusted advisor.
• Build relationships with clients over phone, email, and chat.
• Educate clients based on ADP product knowledge.

Skills

Client service experience

Problem-solving

Bilingual in English/Spanish

Job description

ADP is hiring a Client Support Specialist.

Job Overview

The Client Support Specialist will serve as ADP's front‑line for solving clients' challenges, including issue resolution, answering questions, training users on ADP technology, and more. Your focus will be on clients with between 50 and 999 employees.

What You'll Do

• Be a trusted advisor and problem solver, working independently or as part of a team to resolve client issues and deliver solutions.
• Build relationships with clients over phone, email, and chat, exceeding expectations while upholding integrity.
• Educate clients and provide recommendations based on ADP product knowledge.
• Organize your schedule to manage a high volume of inbound calls.

Required Qualifications

• 3–5 years of experience in client service, customer service, or systems integration.

• Ability to work overtime hours during peak seasons.

• Bilingual in English/Spanish preferred.

Other acceptable experience includes military service.

Benefits

• Culture that values equity, inclusion, and belonging.
• Access to Business Resource Groups for networking.
• Opportunities for career growth in an agile, fast‑paced environment.
• Ongoing training, development, and mentorship.
• Health benefits starting Day 1.
• Focus on mental health and well‑being.
• Company commitment to community impact and paid time off for volunteering.

Commitment to Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectionate or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, availability, cooperation, and job performance.