Client Support Specialist - Payroll

Fairygodboss; Dallas (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Career advancement opportunities

Award-winning training

Inclusive work environment

Health and well-being benefits

Company-paid volunteering time

Job summary

Fairygodboss is looking for a Client Support Specialist to join their team in Dallas, Texas. In this role, you'll deliver exceptional support for ADP's products while building strong client relationships through various communication channels.

The ideal candidate will have 3–5 years of experience in client service or customer support. You will help clients understand the solutions provided by ADP, ensuring satisfaction and value.

Qualifications

• 3–5 years of experience in a client service or customer service environment.
• Comfortable working overtime during peak seasons.
• Alternative experience includes military service demonstrating teamwork.

Responsibilities

• Act as a Trusted Advisor and Problem Solver for ADP’s products.
• Build client relationships via phone, email, and chat.
• Educate clients on the value of ADP solutions.

Skills

Experience in client service

Problem-solving skills

Ability to work in a metrics-driven environment

Communication skills

Education

College degree (preferred)

Job description

Client Support Specialist

ADP is hiring a Client Support Specialist.

Overview

• Career advancement opportunities throughout your career journey.
• Award‑winning training and world‑class service guidelines to help you achieve success, growth, and continual learning.
• An inclusive environment with a culture of collaboration and belonging.

Responsibilities

• Be a Trusted Advisor and Problem Solver, working independently or as a team to service ADP’s products and technology.
• Build relationships with clients via phone, email, and/or chat, striving to exceed client expectations.
• Educate and provide recommendations using ADP product knowledge to help clients understand the value of our solutions.
• Organize work to manage a high volume of inbound calls, adhering to a daily schedule and maintaining productivity during peak seasons.

Qualifications

• 3–5 years of experience in a client service, customer service, or systems integration environment.
• Ability to work overtime hours during peak seasons.
• College degree is a plus but not required.
• Alternative qualifying experience includes military service that demonstrates teamwork, resilience, negotiation, trust‑building, and a mission‑driven mindset.
• Comfortable working in a metrics‑driven call center environment with structured daily routines.

Benefits & Culture

• Be yourself in a culture that values equity, inclusion, and belonging.
• Belong through participation in one of nine Business Resource Groups that connect globally with networks and allies.
• Grow your career in an agile, fast‑paced environment with ample opportunities for advancement.
• Continuously learn via ongoing training, development, and mentorship opportunities.
• Access best‑in‑class benefits starting on Day 1, supporting physical and mental health and well‑being.
• Participate in company‑paid volunteering time to give back to communities.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse, and equitable workplace. We provide equal employment opportunities regardless of any protected characteristic. Hiring decisions are based on qualifications, experience, and job performance.