Truck Service Advisor: Growth, Training & Benefits

Murphy-Hoffman Company (MHC Kenworth); Chattanooga (TN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Dental Insurance

Disability Insurance

Life Insurance

Paid Time Off

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC, the largest Kenworth truck dealership group in North America, seeks a Service Advisor to greet customers, coordinate repair requests, and estimate costs within guidelines. You will support the Service Manager, manage warranty documentation, and ensure accurate repair order processing.

The role emphasizes strong customer relations, clear communication, and proactive suggestions for additional service while maintaining shop organization and adherence to safety policies.

Qualifications

• CDL preferred.
• Minimum 4 years’ experience in related field.
• Computer experience preferred.
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Responsibilities

• Greet customers and coordinate repair requests with Service Manager and Shop Foremen.
• Estimate repair costs within guidelines and assist with warranty documentation.
• Input repair orders into the data system and close orders.
• Advise customers on needed service and suggest additional work when appropriate.
• Assist in maintaining a clean shop and office area and support warranty tasks.

Skills

Customer relations

Communication skills

Leadership abilities

Positive attitude

Problem solving

Tools

Computer proficiency

Job description

Murphy-Hoffman Company, LLC, the largest Kenworth truck dealership group in North America, seeks a Service Advisor to greet customers, coordinate repair requests, and estimate costs within guidelines. You will support the Service Manager, manage warranty documentation, and ensure accurate repair order processing.

The role emphasizes strong customer relations, clear communication, and proactive suggestions for additional service while maintaining shop organization and adherence to safety policies.