Service Advisor – Growth, Training & Benefits

Mhc-Kenworth; Oklahoma City (OK); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Medical, Dental and Prescription Ins.

Disability and Life Insurance

Paid Time Off

401k and Profit Sharing with Employer 

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC is seeking a Service Advisor to greet customers professionally, coordinate repair requests, and estimate repair costs within guidelines. You will assist with warranty documentation, repair order filing, and ensure timely shop operations in a busy diesel truck dealership environment.

The role emphasizes strong customer relations, accurate documentation, and proactive communication to help customers receive expedient service and support for maintenance and repairs.

Qualifications

• Experience in customer-facing roles within automotive or service industries.
• Ability to document repairs and warranty information accurately.
• Strong communication and organizational skills.

Responsibilities

• Greet customers professionally and coordinate repair requests with Service Manager and Shop Foremen.
• Estimate repair costs within guidelines and document all work orders.
• Assist in warranty documentation, billing, and repair order filing.
• Input repair orders into data processing system and close orders.
• Maintain shop tools, supplies, and cleanliness of the area.
• Provide recommendations for needed service work and preventive maintenance.
• Communicate with Service Manager about customer complaints and disputes.
• Support training and onboarding activities as needed.

Skills

Customer relations

Communication skills

Positive attitude

Leadership

Job description

Murphy-Hoffman Company, LLC is seeking a Service Advisor to greet customers professionally, coordinate repair requests, and estimate repair costs within guidelines. You will assist with warranty documentation, repair order filing, and ensure timely shop operations in a busy diesel truck dealership environment.

The role emphasizes strong customer relations, accurate documentation, and proactive communication to help customers receive expedient service and support for maintenance and repairs.