Body Shop Service Advisor - Growth & Benefits

Murphy-Hoffman Company; Tulsa (OK); On-site; USD 45,000 - 58,000; Full time

Benefits offered by this job

Competitive Salary

Medical, Dental and Prescription

Disability and Life Insurance

Paid Time Off program

401k and Profit Sharing with Employer

Flexible Spending Account

Internal Promotion Opportunities

On the Job Training

Job summary

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group. The Body Shop Service Advisor role includes greeting customers, coordinating repair requests and estimating repair costs within guidelines.

You will work with the Service Manager and Shop Foremen to schedule work and ensure proper documentation for warranty and repairs. The position requires strong communication, leadership, and a proactive attitude.

Qualifications

• CDL (preferred).
• Minimum 4 years' experience in related field.
• Computer experience (preferred)
• Strong customer relations and communication skills.
• Good leadership abilities.
• Must have a positive can-do attitude.

Responsibilities

• Greet customers professionally and coordinate repair requests.
• Estimate cost of repairs within set guidelines.
• Assist Service Manager with warranty documentation and repair order filing.
• Coordinate repair orders with Service Manager and Shop Foremen for task assignment and proper work scheduling.
• Input repair order information into data processing system and close repair orders.
• Maintain and administers shop tools and supply requirements and status.
• Inform the Service Manager of all customer complaints to be addressed before vehicle leaves the shop.
• Advise customers on needed service work and suggest additional labor, parts, and body shop upsell opportunities.
• Participate in training to stay current on technical and warranty issues.
• Assist in maintaining a clean shop and office area.
• Performs other duties as assigned by a supervisor.

Skills

CDL (preferred)

Customer relations

Communication skills

Leadership abilities

Positive can-do attitude

Tools

Computer experience

Job description

Murphy-Hoffman Company, LLC is North America's largest Kenworth truck dealership group. The Body Shop Service Advisor role includes greeting customers, coordinating repair requests and estimating repair costs within guidelines.

You will work with the Service Manager and Shop Foremen to schedule work and ensure proper documentation for warranty and repairs. The position requires strong communication, leadership, and a proactive attitude.