Truck Service Advisor: Diagnostics, Scheduling & Customer Support

ViziRecruiter,LLC.; Little Rock, Northern (AR, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Dobbs Truck Group, a network of 25 commercial truck dealerships, is seeking a detail-oriented Service Department administrator to initiate repair requests and provide administrative support.

You will document vehicle problems, liaise with foremen, and ensure accurate repair orders, customer communication, and timely service delivery, aligning with manufacturer specs and shop workflows.

Qualifications

• High school diploma or GED required, with any work experience welcomed.
• Desire to learn medium and heavy-duty truck repair trade.
• Ability to write clear, detailed work orders and communicate effectively.
• Strong organization, customer service, and communication skills.

Responsibilities

• Collect details on customer complaints and expectations.
• Perform vehicle walkaround inspections and verify vehicle information.
• Perform on-the-spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer’s signatures.
• Establish “promised time” based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Skills

Organization

Customer service

Communication

Mathematics

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Dobbs Truck Group, a network of 25 commercial truck dealerships, is seeking a detail-oriented Service Department administrator to initiate repair requests and provide administrative support.

You will document vehicle problems, liaise with foremen, and ensure accurate repair orders, customer communication, and timely service delivery, aligning with manufacturer specs and shop workflows.