Truck Service Advisor: Diagnostics & Customer Care

Peterbilttruckcenters; Memphis (TN); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term disability

Life Insurance

401(k)

Paid vacation

Sick leave

Job summary

Dobbs Truck Group is seeking a detail-oriented administrator to initiate and process repair-service requests and provide essential administrative support to the Service Department. You will handle customer interactions, document vehicle issues in Decisiv, and ensure accurate repair orders and timely communications.

The role requires basic arithmetic for quotes, strong organization, and excellent communication skills.

Qualifications

• 18 years of age.
• High school graduate, GED, or 1 year of work experience.
• Commitment and desire to learn medium and heavy-duty truck repair trade.
• Ability to calculate figures, write detailed work orders, and speak effectively before groups of people.
• Strong organization, customer service, and communication skills.
• Intermediate knowledge of Microsoft Excel, Word, and Outlook.
• Dependable team player with a positive attitude.

Responsibilities

• Collect details on customer complaints and expectations.
• Perform vehicle walkaround inspections and verify vehicle information.
• Perform on-the-spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer’s signatures.
• Establish “promised time” based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Skills

Customer service

Communication skills

Team player

Detail oriented

Microsoft Excel

Microsoft Word

Outlook

Education

High school diploma or GED

Tools

Decisiv

Job description

Dobbs Truck Group is seeking a detail-oriented administrator to initiate and process repair-service requests and provide essential administrative support to the Service Department. You will handle customer interactions, document vehicle issues in Decisiv, and ensure accurate repair orders and timely communications.

The role requires basic arithmetic for quotes, strong organization, and excellent communication skills.