Truck Service Shop Lead

WESTERN TRUCK PARTS & EQUIPMENT LLC; West Sacramento (CA); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid vacation

Sick leave

Job summary

Dobbs Truck Group seeks an experienced service technician to oversee day-to-day department operations in a heavy-duty truck service environment. You will guide shop personnel, manage repairs to meet safety and company standards, and ensure timely completion with quality checks before release to customers.

Responsibilities include coordinating with mechanics, leading morning meetings, and maintaining safe, organized work areas while supporting warranty processes and continuous improvement.

Qualifications

• 18 years of age.
• 1 year of heavy-duty truck experience or 2 years of diesel training.
• Minimum tool requirements referenced in listing.

Responsibilities

• Determine repair need by road test or triage process.
• Provide direction and assistance in problem resolution and repairs to service shop personnel.
• Assist mechanics in developing their skills with support of the Service Manager.
• Ensure Service shop meets all mandated safety requirements and company policies and procedures.
• Oversee written and physical inspection findings of mechanic and ensure thoroughness of repairs.
• Ensure quality work is completed prior to estimated repair completion time as discussed with customer.
• Verify feedback from mechanic after completion to ensure that customer complaint has been addressed.
• Ensure vehicles are properly secured and quality checks completed prior to release of vehicle.
• Monitor workplace to ensure a safe working environment.
• Attend and lead morning shop meeting, assist with opening and closing shop, and delegate work to shop employees.
• Monitor mechanics' daily productivity reports
• Familiar with the warranty procedures and adhere to the warranty systems established by the company.
• See that the buildings, grounds and work areas are kept clean and neatly arranged.

Skills

Heavy-duty truck experience

CDL

MVR awareness

Excel/Word/Outlook

Organization

Communication

Education

High school diploma

GED

Tools

Basic shop tools

Job description

Dobbs Truck Group seeks an experienced service technician to oversee day-to-day department operations in a heavy-duty truck service environment. You will guide shop personnel, manage repairs to meet safety and company standards, and ensure timely completion with quality checks before release to customers.

Responsibilities include coordinating with mechanics, leading morning meetings, and maintaining safe, organized work areas while supporting warranty processes and continuous improvement.