Service Advisor

ViziRecruiter,LLC.; California (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid vacation

Paid sick leave

Job summary

A commercial truck dealership group in California seeks a dedicated individual to support the Service Department by managing repair requests and providing customer service. The ideal candidate is a high school graduate or equivalent, demonstrates strong customer service skills, and has a commitment to learning about truck repair. Responsibilities include performing diagnostics, customer communication, and overseeing repair processes. The company offers a competitive benefits package, making it an attractive workplace for growth and development.

Qualifications

• Must be 18 years of age.
• Commitment to learn truck repair trade.
• Ability to calculate figures and write detailed work orders.

Responsibilities

• Initiate and process service requests.
• Collect details on customer complaints.
• Perform vehicle diagnostics and inspections.
• Advise customers on vehicle care and repairs.
• Create and manage repair orders.

Skills

Customer service skills

Communication skills

Organization

Microsoft Excel

Microsoft Word

Microsoft Outlook

Education

High school graduate or GED

1 year of work experience preferred

Job description

Overview

The Dobbs Truck Group is a growth company that successfully expands our operations and customer base through a high-quality team of employees.

Dobbs Truck Group operates 25 commercial truck dealerships through two operating companies – Dobbs Peterbilt and Western Truck Center. These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo, Mack, Autocar, and Hino and include locations in Arkansas, California, Louisiana, Mississippi, Oregon, Tennessee, and Washington.

Our mission is to create relationships and a healthy work environment for our employees and we are always looking for qualified, customer-oriented individuals.

Benefits

We offer a competitive benefits package including medical, dental, vision, long-term disability, life insurance, and 401(k), as well as paid vacation and sick leave.

General Job Description

This position will be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department.

The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

Responsibilities

• Collect details on customer complaints and expectations.
• Perform vehicle walkaround inspections and verify vehicle information.
• Perform on-the-spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer’s signatures.
• Establish “promised time” based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Requirements

• 18 years of age.

Desired Job Qualifications

• High school graduate, GED, or 1 year of work experience.
• Commitment and desire to learn medium and heavy-duty truck repair trade.
• Ability to calculate figures, write detailed work orders, and speak effectively before groups of people.
• Strong organization, customer service, and communication skills.
• Intermediate knowledge of Microsoft Excel, Word, and Outlook.
• Dependable team player with a positive attitude.

Mental Capability Requirements

• Comprehension: Ability to understand, remember, and apply oral/written instructions and information.
• Organization: Ability to organize and prioritize work schedule on short-term basis (more than 1 month).
• Reasoning & Decision Making: Ability to make decisions with significant impact on department’s credibility, operations, and services.
• Communication: Ability to communicate effectively with individuals utilizing a phone.
• Mathematics: Ability to compute, analyze, and interpret numerical data for reporting purposes.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and talk or hear. The employee is frequently required to stand, walk, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee is required to sit. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, risk of electrical shock, wet and/or humid conditions, extreme heat and vibration, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level is occasionally loud.

Equal Opportunity Employer

Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. Dobbs Peterbilt and Western Truck Parts do not discriminate in hiring or employment on the basis of race, color, religious creed, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, or marital status; or on the basis of age against persons whose age is 40 and over, or on the basis of physical or mental disability; or to disabled veterans or to Vietnam veterans.

We are proud to be an affirmative action employer and encourage minorities, women, individuals with disabilities, and veterans to join our team.