Truck Service Advisor — Diagnostics & Customer Care

Dobbs Peterbilt; Sumner (WA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

401(k)

Paid vacation

Paid sick leave

Job summary

Dobbs Truck Group is seeking an administrative support professional to initiate and process repair service requests and provide essential support to the Service Department in Sumner, WA.

Responsibilities include collecting customer details, performing vehicle checks, writing clear repair orders, obtaining signatures, and communicating timelines and costs with customers. The role requires strong organization and customer service skills.

Qualifications

• High school graduate, GED, or 1 year of work experience.
• Ability to calculate figures, write detailed work orders, and speak effectively before groups.
• Strong organization, customer service, and communication skills.
• Intermediate knowledge of Microsoft Excel, Word, and Outlook.
• Dependable team player with a positive attitude.

Responsibilities

• Collect details on customer complaints and expectations.
• Perform vehicle walk around inspections and verify vehicle information.
• Perform on the spot vehicle diagnostics, review service history, and recommend additional service needed.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly in Decisiv, verify customer information, and obtain customer’s signatures.
• Establish “promised time” based on shop workflow and communicate with foreman.
• Establish customer’s method of payment and obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file, and secure Decisiv with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed.

Skills

Customer service

Communication skills

Organization

Microsoft Excel

Microsoft Word

Microsoft Outlook

Detailed work orders

Education

High School diploma / GED

Tools

Decisiv

Job description

Dobbs Truck Group is seeking an administrative support professional to initiate and process repair service requests and provide essential support to the Service Department in Sumner, WA.

Responsibilities include collecting customer details, performing vehicle checks, writing clear repair orders, obtaining signatures, and communicating timelines and costs with customers. The role requires strong organization and customer service skills.