Truck Service Advisor: Diagnostics & Scheduling

Rush Enterprises, Inc; San Diego (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment in the dealership service department. You will gather customer needs, perform walk-around inspections, run diagnostics with J-Pro, and prepare clear service inputs.

You will communicate estimates and timelines, obtain signatures, create repair orders, monitor progress, and secure approvals for additional repairs.

Qualifications

• High school diploma or GED.
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid Driver's license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history, recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish “promised time” based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Skills

Customer service

Driver's license

Effective communication

Education

High school diploma or GED

Tools

J-Pro diagnostics

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment in the dealership service department. You will gather customer needs, perform walk-around inspections, run diagnostics with J-Pro, and prepare clear service inputs.

You will communicate estimates and timelines, obtain signatures, create repair orders, monitor progress, and secure approvals for additional repairs.