Premier Truck Service Advisor — Diagnostics & Scheduling

Rush Enterprises, Inc; Charlotte (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Performance incentives

Training and advancement opportunities

Job summary

Rush Truck Centers seeks a Service Advisor to sell and schedule service for commercial trucks. You will gather customer details, perform walk-around inspections, and run on-the-spot diagnostics with J-Pro, printing reports and referencing service history.

You’ll write up issues, obtain signatures, and set promised times with the foreman. You’ll advise customers on vehicle care per manufacturer specs, manage payment methods, and create repair orders, tracking progress and obtaining approvals for

Qualifications

• High school diploma or GED required.
• One year service experience or equivalent education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer’s vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer’s signature.
• Establish "promised time" based on shop workflow, communicate with foreman.
• Establish customer’s method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Education

High school diploma or GED

Valid CDL license

Tools

J-Pro diagnostics

Job description

Rush Truck Centers seeks a Service Advisor to sell and schedule service for commercial trucks. You will gather customer details, perform walk-around inspections, and run on-the-spot diagnostics with J-Pro, printing reports and referencing service history.

You’ll write up issues, obtain signatures, and set promised times with the foreman. You’ll advise customers on vehicle care per manufacturer specs, manage payment methods, and create repair orders, tracking progress and obtaining approvals for