Dynamic Commercial Truck Service Advisor

Rush Enterprises, Inc; Granite City (IL); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

401K

Stock purchase program

Performance incentives

Training and advancement

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather details, run diagnostics with J-Pro, explain maintenance needs, and create repair orders while ensuring signoff and timely updates to customers.

The role emphasizes accurate problem writing, exposure to shop workflow, and adherence to manufacturer specifications. Competitive pay and benefits offered in a fast-paced, customer-focused environment.

Qualifications

• High school diploma or GED required.
• Minimum one year service experience or equivalent.
• Manufacturer training required.
• Valid CDL license required.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on-the-spot diagnostics; print report and refer to service history.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up customer vehicle problems clearly on a service input card and obtain signatures.
• Set promised times based on shop workflow and communicate with foreman.
• Establish customer payment method and obtain credit approval if needed.
• Create repair orders and secure repair order jacket with signatures.
• Monitor progress and inform customers of changes in estimates or times; obtain authorization for additional work.

Skills

CDL license

Customer service

Education

High school diploma or GED

One year service experience

Manufacturer training

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment. You will gather details, run diagnostics with J-Pro, explain maintenance needs, and create repair orders while ensuring signoff and timely updates to customers.

The role emphasizes accurate problem writing, exposure to shop workflow, and adherence to manufacturer specifications. Competitive pay and benefits offered in a fast-paced, customer-focused environment.