Truck Service Advisor | Diagnostics & Customer Care

Rush Enterprises Inc.; Granite City (IL); Sur place; USD 50 000 - 80 000; Plein temps

Avantages offerts par ce poste

401K & stock plan

Performance incentives

Training & advancement

Competitive compensation

Résumé du poste

Rush Truck Centers is seeking a Service Advisor to sell and schedule needed service work for commercial trucks and equipment within our dealership service department.

Requirements include a High school diploma or GED, valid CDL, and at least 1 year of service experience or equivalent training. You will gather issues, create repair orders, and communicate estimates and timelines to customers. Competitive pay and benefits offered.

Qualifications

• High school diploma or GED is required.
• One year service experience or equivalent training is preferred.
• Manufacturer training is required.
• Valid CDL license required.
• Driving record must be insurable by the company.

Responsabilités

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics; print report and reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up vehicle problems clearly on a service input card and obtain customer signatures.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer payment method and obtain credit approval if needed.
• Create repair order in the system and secure documents with customer signatures.
• Monitor progress and inform customers of changes; obtain authorization for additional repairs.

Formation

High school diploma or GED

Description du poste

Rush Truck Centers is seeking a Service Advisor to sell and schedule needed service work for commercial trucks and equipment within our dealership service department.

Requirements include a High school diploma or GED, valid CDL, and at least 1 year of service experience or equivalent training. You will gather issues, create repair orders, and communicate estimates and timelines to customers. Competitive pay and benefits offered.