Truck Service Advisor – Diagnostics & Customer Care

Rush-Enterprises; Effingham (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K & stock purchase

Performance incentives

Training & development

Advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment in our dealership service department. The role involves coordinating diagnostics, communicating with customers, and managing repair orders to ensure timely, accurate service.

The position requires a high school diploma or GED, CDL license, and manufacturer training. CDL driving and insurability are important for this role.

Qualifications

• High school diploma or GED is required.
• 1 year service experience or equivalent education.
• Valid CDL license is required.
• Appropriate manufacturer training is required.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and run on-the-spot diagnostics; print report and reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up service issues accurately, obtain customer signature, and manage repair orders.
• Communicate promised time and any changes to customers; obtain authorization for additional work.

Skills

Customer service

Communication

Walkaround inspection

Problem solving

Education

High school diploma or GED

CDL license

Manufacturer training

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work for commercial trucks and equipment in our dealership service department. The role involves coordinating diagnostics, communicating with customers, and managing repair orders to ensure timely, accurate service.

The position requires a high school diploma or GED, CDL license, and manufacturer training. CDL driving and insurability are important for this role.