Truck Service Advisor — Growth, 401K & Stock Options

Rush Enterprises Inc.; Effingham (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Incentives for performance

Opportunity for advancement

Job summary

Rush Truck Centers is seeking a Service Advisor who sells and schedules service work for commercial trucks and equipment in our dealership service department. You will gather customer needs, inspect vehicles, and coordinate repair work.

You’ll use J-Pro for on-site diagnostics, prepare repair orders, and communicate estimates and timelines to customers. A valid CDL and at least one year of service experience are required, with manufacturer training preferred.

Qualifications

• High school diploma or general education degree (GED).
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro for on-site diagnostics, print report, and review service history to recommend needed work.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Write up vehicle problems clearly on a service input card and obtain customer signatures.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish payment method and obtain credit approval if needed.
• Create repair orders in the system and secure customer signatures.
• Check progress and communicate changes in estimates or times with customers; obtain authorization for additional repairs.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Valid CDL license

Job description

Rush Truck Centers is seeking a Service Advisor who sells and schedules service work for commercial trucks and equipment in our dealership service department. You will gather customer needs, inspect vehicles, and coordinate repair work.

You’ll use J-Pro for on-site diagnostics, prepare repair orders, and communicate estimates and timelines to customers. A valid CDL and at least one year of service experience are required, with manufacturer training preferred.