Truck Service Advisor: Diagnostics & Scheduling

Rush Enterprises, Inc; Effingham (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K plan

Stock purchase plan

Performance incentives

Job summary

Rush Truck Centers seeks a Service Advisor to sell and schedule service work for commercial trucks. You will gather customer details, inspect vehicles, diagnose on the spot, and explain costs and timelines.

You’ll write clear repair orders, secure signatures, and maintain communication throughout the repair process. This full-time on-site role requires a CDL, a high school diploma or GED, and a driving record that qualifies for insurability.

Qualifications

• High school diploma or GED is required.
• At least one year of service experience or equivalent education is required.
• Manufacturer training appropriate to trucks and equipment is required.
• Valid CDL license is required.
• Driving record that allows insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics; print report.
• Advise customers on care of vehicles per manufacturer specifications.
• Write up vehicle problems clearly on a service input card and obtain signatures.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer payment method and obtain credit approval if necessary.
• Create repair order and secure required documents.
• Monitor repair progress and obtain authorization for additional repairs.

Skills

One year service experience

Appropriate manufacturer training

Valid CDL license

Driving record that will allow insurur

Education

High school diploma or GED

Job description

Rush Truck Centers seeks a Service Advisor to sell and schedule service work for commercial trucks. You will gather customer details, inspect vehicles, diagnose on the spot, and explain costs and timelines.

You’ll write clear repair orders, secure signatures, and maintain communication throughout the repair process. This full-time on-site role requires a CDL, a high school diploma or GED, and a driving record that qualifies for insurability.