Truck Service Advisor | Diagnostics & Customer Care

Rush Enterprises Inc.; Topeka (KS); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401K and stock purchase plan

Performance incentives

Training and advancement opportunities

Job summary

Rush Enterprises Inc. is seeking a Service Advisor at Rush Truck Centers in Topeka, KS to sell and schedule service work for commercial trucks and equipment.

You will gather customer details, perform walk-around inspections, run on-the-spot diagnostics, and communicate findings and costs clearly to customers. You will establish promised times, obtain approvals, create repair orders, and monitor progress throughout the day, ensuring accurate documentation and a high level of customer service.

Qualifications

• High school diploma or GED.
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company's carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report.
• Advise customers on care of their vehicles and manufacturer's specifications.
• Write up vehicle problems accurately and clearly on a service input card.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer's method of payment and obtain credit approval if necessary.
• Create repair order in the business system and secure service input card.
• Check progress of repair and obtain authorization for additional work.

Skills

Customer service

Communication

Problem solving

Education

High school diploma or GED

Job description

Rush Enterprises Inc. is seeking a Service Advisor at Rush Truck Centers in Topeka, KS to sell and schedule service work for commercial trucks and equipment.

You will gather customer details, perform walk-around inspections, run on-the-spot diagnostics, and communicate findings and costs clearly to customers. You will establish promised times, obtain approvals, create repair orders, and monitor progress throughout the day, ensuring accurate documentation and a high level of customer service.