Truck Service Advisor: Diagnostics, Scheduling & Care

Rush Enterprises, Inc; Lowell (AR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K

Stock purchase plan

Performance incentives

Training and advancement opportunities

Job summary

Rush Truck Centers is part of Rush Enterprises, Inc., and seeks a Service Advisor for our dealership service department. The role focuses on selling and scheduling needed service work for commercial trucks and equipment.

You will gather customer details, perform on-site diagnostics with J-Pro, prepare repair orders, and explain costs and timelines. A CDL and service experience help you excel and advance within the network.

Qualifications

• High school diploma or GED.
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company’s carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics, print report, refer to service history, and recommend additional needed service.
• Advise customers on care of vehicles and maintenance per manufacturer specs.
• Write up vehicle problems clearly on a service input card and obtain customer signatures.
• Establish promised time based on shop workflow and communicate with foreman.
• Establish customer payment method and obtain credit approval if necessary.
• Create repair orders, secure signatures, and monitor progress with customers.

Skills

Service experience

Communication

Customer handling

Education

High school diploma or GED

Tools

J-Pro diagnostics

Repair order system

Job description

Rush Truck Centers is part of Rush Enterprises, Inc., and seeks a Service Advisor for our dealership service department. The role focuses on selling and scheduling needed service work for commercial trucks and equipment.

You will gather customer details, perform on-site diagnostics with J-Pro, prepare repair orders, and explain costs and timelines. A CDL and service experience help you excel and advance within the network.