Truck Service Advisor - Drive Repairs & Customer Value

Rush-Enterprises; Lowell (AR); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401K

Stock purchase

Performance incentives

Training

Advancement opportunities

Job summary

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work on commercial trucks and equipment in our dealership service department. You will gather customer concerns, perform walk-around inspections, and initiate repair orders, communicating clearly with customers and shop staff.

Ideal candidates have a high school diploma or GED, at least one year of service experience, a valid CDL, and demonstrate strong attention to detail and customer service. CDL required.

Qualifications

• High school diploma or GED required.
• One year service experience or equivalent.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record insurable by company carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection and verify vehicle information.
• Connect to J-Pro and perform diagnostics; print report and reference service history.
• Advise customers on vehicle care and maintenance per manufacturer specs.
• Write up vehicle problems accurately on a service input card and obtain signatures.
• Set promised time based on shop workflow; communicate with foreman.
• Determine customer payment method and obtain credit approval if needed.
• Create repair orders and secure repair order documents.
• Monitor progress; communicate changes in estimates or time; obtain authorization for additional work.

Skills

Customer service

Communication

Attention to detail

Time management

Education

High school diploma or GED

Job description

Rush Truck Centers is seeking a Service Advisor to sell and schedule service work on commercial trucks and equipment in our dealership service department. You will gather customer concerns, perform walk-around inspections, and initiate repair orders, communicating clearly with customers and shop staff.

Ideal candidates have a high school diploma or GED, at least one year of service experience, a valid CDL, and demonstrate strong attention to detail and customer service. CDL required.