Truck Service Advisor: Diagnostics & Customer Care

Rush-Enterprises; Salt Lake City (UT); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401K and stock purchase

Performance incentives

Advancement opportunities

Training provided

Job summary

Rush Truck Centers in Utah seeks a Service Advisor to sell and schedule critical service work for commercial trucks and equipment. The role requires at least one year of service experience, a valid CDL, and manufacturer training, with a focus on accurate problem writing and customer communication.

Responsibilities include vehicle walk-arounds, diagnostics, creating repair orders, and managing progress and approvals.

Qualifications

• High school diploma or GED.
• One year service experience; or equivalent experience and/or education.
• Appropriate manufacturer training.
• Valid CDL license.
• Driving record that will allow insurability by the company's carrier.

Responsibilities

• Gather customer complaint details and expectations.
• Perform vehicle walk around inspection, verify vehicle information.
• Connect to J-Pro and perform on the spot vehicle diagnostics. Print report. Refer to service history (IE:SIR), recommend additional needed service.
• Advise customers on the care of their vehicles and the value of maintaining their vehicles in accordance with manufacturer’s specifications.
• Write up customer's vehicle problems accurately and clearly on a service input card, verify customer information. Obtain customer's signature.
• Establish "promised time" based on shop workflow, communicate with foreman.
• Establish customer's method of payment. Obtain credit approval, if necessary.
• Create repair order in the business system, create repair order file and secure service input card with customer signatures in standardized repair order jacket.
• Check on progress of repair throughout the day. Contact customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.

Education

High school diploma or GED

Tools

CDL license

Job description

Rush Truck Centers in Utah seeks a Service Advisor to sell and schedule critical service work for commercial trucks and equipment. The role requires at least one year of service experience, a valid CDL, and manufacturer training, with a focus on accurate problem writing and customer communication.

Responsibilities include vehicle walk-arounds, diagnostics, creating repair orders, and managing progress and approvals.