Truck Service Advisor - Customer Focus & Growth

Colonial Group; Carson (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Fantastic Culture

401k + match

Health, Dental & Vision Insurance + Hs

Employer paid Life Insurance

Paid Vacation Days

Sick Leave

Employee discounts

Job summary

Velocity Vehicle Group is seeking a Service Advisor to greet customers in the maintenance area, listen to vehicle concerns, and perform thorough inspections. You will proactively check recalls, retrieve information, and explain estimates while maintaining strong customer rapport with daily updates.

Responsibilities include warranty verification, RO preparation, and monitoring repairs to ensure on-time completion.

Qualifications

• Proven technical expertise in vehicle maintenance and service.
• Knowledge of trucks and parts, with strong product familiarity.
• Excellent customer service and communication skills.
• Strong problem-solving and time-management abilities.
• Ability to work effectively in a fast-paced environment with customers.

Responsibilities

• Greet customers in the maintenance area and listen to vehicle concerns.
• Conduct thorough inspections and proactively check recalls.
• Explain estimates and provide daily updates to customers.
• Submit warranty repair orders and manage service documentation as needed.
• Verify warranty coverage and prepare detailed repair orders for approval.
• Monitor repairs to ensure timely completion and collect payments.
• Close out service orders and review completed jobs with customers.

Skills

Technical expertise

Truck knowledge

Customer service

Communication

Problem-solving

Organizational skills

Time management

Fast-paced environment

Customer relations

Job description

Velocity Vehicle Group is seeking a Service Advisor to greet customers in the maintenance area, listen to vehicle concerns, and perform thorough inspections. You will proactively check recalls, retrieve information, and explain estimates while maintaining strong customer rapport with daily updates.

Responsibilities include warranty verification, RO preparation, and monitoring repairs to ensure on-time completion.