Truck Service Advisor - Growth & 401k Match

Colonial Group; Escondido (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Fantastic Culture

401k + match

Health, Dental & Vision Insurance + H1

Employer paid Life Insurance

Paid Vacation Days

Sick Leave

Employee discounts

Training programs

Career Advancement Opportunities

Job summary

Velocity Vehicle Group in Escondido, CA is seeking a Service Advisor to deliver exceptional customer service in the maintenance area. You will greet customers, listen to their concerns, and perform inspections.

You will verify warranty coverage, prepare repair orders, monitor repairs, explain estimates, and keep customers updated throughout the process. A fast-paced environment with commission opportunities awaits.

Qualifications

• Proven technical expertise in vehicle maintenance and service settings.
• Knowledge of trucks, parts, and service procedures.
• Excellent customer service and communication skills.
• Strong problem-solving, organizational, and time-management abilities.
• Ability to work in a fast-paced environment and collaborate with customers.

Responsibilities

• Greet customers in the maintenance area and listen to concerns.
• Proactively check recalls and verify vehicle information.
• Explain estimates and provide daily updates to customers.
• Submit warranty repair orders and manage documentation as needed.
• Verify warranty coverage and prepare detailed repair orders.
• Monitor repair work and ensure timely completion.
• Review completed work, collect payments, and close jobs.

Skills

Technical expertise

Truck knowledge

Customer service

Communication

Problem-solving

Organization

Time management

Teamwork

Adaptability

Job description

Velocity Vehicle Group in Escondido, CA is seeking a Service Advisor to deliver exceptional customer service in the maintenance area. You will greet customers, listen to their concerns, and perform inspections.

You will verify warranty coverage, prepare repair orders, monitor repairs, explain estimates, and keep customers updated throughout the process. A fast-paced environment with commission opportunities awaits.