Fleet Truck Service Advisor

Velocity Vehicle Group; Bowling Green (KY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401k + match

Health, Dental & Vision Insurance

HSA & FSA

Employer paid Life Insurance

Paid Vacation Days

Sick Leave

Employee discounts

Training programs

Job summary

Velocity Vehicle Group is seeking a Service Advisor to greet customers in the maintenance area, listen to vehicle concerns, and conduct thorough inspections. You will proactively check recalls, retrieve vehicle information, and maintain customer rapport by explaining estimates and providing daily updates.

The role includes handling warranty documentation, preparing repair orders, and monitoring repair work to ensure timely completion.

Qualifications

• Proven technical expertise.
• Knowledge of trucks and parts.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent problem-solving skills.
• Strong organizational skills.
• Excellent time management skills.
• Able to work in fast pace environment.

Responsibilities

• Greet customers upon arrival in maintenance area and listen to their concerns.
• Explain estimates and provide daily updates to customers.
• Conduct thorough vehicle inspections and proactively check for recalls.
• Verify warranty and service contract coverage; prepare repair orders and obtain approvals.
• Monitor repair work and ensure timely completion; review completed jobs.

Skills

Technical expertise

Trucks knowledge

Customer service

Communication

Problem solving

Organization

Time management

Teamwork

Job description

Velocity Vehicle Group is seeking a Service Advisor to greet customers in the maintenance area, listen to vehicle concerns, and conduct thorough inspections. You will proactively check recalls, retrieve vehicle information, and maintain customer rapport by explaining estimates and providing daily updates.

The role includes handling warranty documentation, preparing repair orders, and monitoring repair work to ensure timely completion.