Truck Service Advisor: Customer-Driven Maintenance Pro

Velocity Truck Group; Reno, Northern (NV, KY); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Fantastic Culture

401k Match

Health Insurance

Dental Insurance

Vision Insurance

HSA

FSA

Life Insurance

Paid Vacation

Sick Leave

Employee Discounts

Training Programs

Career Advancement

Job summary

Velocity Vehicle Group in Reno, NV seeks a Service Advisor to deliver outstanding customer service in the maintenance area. You will greet customers, listen to concerns, conduct inspections, check recalls, and relay clear estimates with daily updates to clients.

Responsibilities include submitting warranty documents, verifying coverage, preparing RO, obtaining approvals, and monitoring repairs to ensure timely completion. Excellent communication and organization are essential.

Qualifications

• Proven technical expertise in trucks and parts.
• Excellent customer service and communication skills.
• Strong problem-solving and time management in a fast-paced environment.

Responsibilities

• Greet customers in maintenance area and listen to concerns.
• Explain estimates and provide daily updates to customers.
• Check recalls and retrieve vehicle information.
• Submit warranty repair orders and verify coverage.
• Prepare detailed repair orders and obtain approvals.
• Monitor repair work and ensure timely completion.
• Review completed jobs and collect payments.

Skills

Proven technical expertise

Knowledge of trucks

Customer service skills

Communication skills

Problem-solving skills

Organizational skills

Time management

Teamwork

Job description

Velocity Vehicle Group in Reno, NV seeks a Service Advisor to deliver outstanding customer service in the maintenance area. You will greet customers, listen to concerns, conduct inspections, check recalls, and relay clear estimates with daily updates to clients.

Responsibilities include submitting warranty documents, verifying coverage, preparing RO, obtaining approvals, and monitoring repairs to ensure timely completion. Excellent communication and organization are essential.