Truck Service Advisor: Customer Care & Repairs

Velocity Vehicle Group; Escondido (CA); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Fantastic culture

401k with match

Health, dental & vision insurance + Hs

Employer paid life insurance

Paid vacation days

Sick leave

Employee discounts & events

Career advancement opportunities

Job summary

Velocity Vehicle Group in Escondido, CA is seeking a Service Advisor to deliver exceptional customer service in the maintenance area. You will greet customers, listen to concerns, check recalls, and prepare repair orders with clear estimates.

The role emphasizes warranty verification, RO documentation, and close collaboration with technicians and customers to ensure timely service, quality workmanship, and accurate payments.

Qualifications

• Proven technical expertise with trucks and parts.
• Excellent customer service and communication skills.
• Strong problem-solving abilities and organizational skills.
• Ability to work in a fast-paced environment.
• Able to collaborate with internal and external customers.

Responsibilities

• Greet customers upon arrival in maintenance area.
• Listen to symptoms and ascertain vehicle problems.
• Explain estimates and provide daily updates to customers.
• Submit warranty and service documentation.
• Retrieve mileage and VIN numbers.
• Monitor repair work and ensure timely completion.
• Close out service orders and collect payment.
• Verify warranty coverage and approvals.

Skills

Technical expertise

Truck knowledge

Customer service

Communication skills

Problem solving

Organization

Time management

Fast-paced work

Team & customer collaboration

Job description

Velocity Vehicle Group in Escondido, CA is seeking a Service Advisor to deliver exceptional customer service in the maintenance area. You will greet customers, listen to concerns, check recalls, and prepare repair orders with clear estimates.

The role emphasizes warranty verification, RO documentation, and close collaboration with technicians and customers to ensure timely service, quality workmanship, and accurate payments.