Service Advisor - Truck Service | Top Benefits & Growth

Colonial Group; Bowling Green (KY); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

401k match

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Sick leave

Employee discounts

Training and advancement

Job summary

Velocity Vehicle Group is seeking a Service Advisor to greet customers in the maintenance area, listen to concerns, and conduct inspections. You will proactively check recalls, retrieve vehicle information, explain estimates, and provide daily updates to customers.

Responsibilities include submitting warranty documentation, verifying coverage, preparing repair orders, monitoring progress, collecting payments, and closing jobs.

Qualifications

• Proven technical expertise with trucks and parts.
• Excellent customer service and communication skills.
• Strong problem-solving and time management abilities.
• Able to work in a fast-paced environment.

Responsibilities

• Greet customers in maintenance area and listen to concerns.
• Explain estimates and provide daily updates to customers.
• Submit warranty documentation and verify coverage.
• Prepare repair orders and monitor progress.
• Close out service orders and collect payments.

Skills

Technical expertise

Truck knowledge

Customer service

Communication skills

Problem solving

Organizational skills

Time management

Fast-paced

Team collaboration

Job description

Velocity Vehicle Group is seeking a Service Advisor to greet customers in the maintenance area, listen to concerns, and conduct inspections. You will proactively check recalls, retrieve vehicle information, explain estimates, and provide daily updates to customers.

Responsibilities include submitting warranty documentation, verifying coverage, preparing repair orders, monitoring progress, collecting payments, and closing jobs.