Truck Service Advisor | Customer Care & Growth Path

Velocity Vehicle Group; Hickory (NC); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Fantastic culture

401k with match

Health, Dental & Vision insurance

Employer-paid life insurance

Paid vacation

Sick leave

Employee discounts & events

Training programs

Job summary

Velocity Vehicle Group is seeking a Service Advisor to greet customers, listen to concerns, and manage vehicle inspections in the maintenance area. You will explain estimates, track recalls, and maintain strong customer rapport with regular updates throughout the process.

The role requires solid technical knowledge of trucks, exceptional communication, and the ability to work in a fast-paced environment. A comprehensive benefits package and bonus opportunities accompany the position.

Qualifications

• Proven technical expertise.
• Knowledge of trucks and parts.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent problem-solving skills.
• Strong organizational skills.
• Excellent time management skills.
• Able to work in fast pace environment.

Responsibilities

• Greeting customers and listening to vehicle concerns in maintenance area.
• Explain estimates and provide daily updates to customers.
• Verify warranty coverage and service contracts.
• Prepare and review repair orders; obtain approvals.
• Monitor repairs to ensure timely completion and quality.
• Close out service orders and collect payments.

Skills

Technical expertise

Truck knowledge

Customer service

Communication

Problem solving

Organizational skills

Time management

Teamwork

Job description

Velocity Vehicle Group is seeking a Service Advisor to greet customers, listen to concerns, and manage vehicle inspections in the maintenance area. You will explain estimates, track recalls, and maintain strong customer rapport with regular updates throughout the process.

The role requires solid technical knowledge of trucks, exceptional communication, and the ability to work in a fast-paced environment. A comprehensive benefits package and bonus opportunities accompany the position.