Traveling Territory Customer Service Manager – Growth

Colonial Group; Paso Robles (CA); On-site; USD 75,000 - 85,000; Full time

Job summary

Colonial Group in Paso Robles, CA seeks a Customer Service Manager to oversee a territory with route sales reps and service safety goals. You will coach RSRs, manage customer accounts, and drive growth while protecting profitability. Expect travel, hands-on leadership, and active involvement in renewals and service enhancements.

The role emphasizes creating a sales-focused culture, coordinating with management, and ensuring timely resolutions and customer satisfaction across the territory.

Qualifications

• Two years of service and route-based industry experience, with proven track record for growing customer accounts.
• Previous profit and loss accountability and/or contract-managed service experience preferred.
• Significant customer interface and service experience.

Responsibilities

• Promote and sustain a safety culture.
• Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory.
• Reports directly to a Service Manager or Sr. Territory Manager, or General Manager.
• Create a pervasive sales culture that fosters team selling via TIG and Shared Lead programs.
• Assist in new account installations as directed by leadership.
• Manage day-to-day activities of customer service programs for the territory.
• Visit all required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve all service requests timely.
• Set clear expectations for customer service and lead by example.
• 60% travel with service professionals to observe and visit customer locations.
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
• Recruit, select and hire Route Sales employees.
• Conduct weekly in-person meetings with each RSR to review trends and performance.
• Deliver training to ensure customer retention and service goals are met.
• Maintain daily contact with RSRs to address pending items for timely resolution.
• Attend meetings and complete administrative work to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Investigate and report on all accidents or incidents within 24 hours.

Skills

Interpersonal skills

Analytical ability

Communication

Negotiation

MS Office

Sales exposure

Management experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Equivalent experience

Tools

MS Office

Job description

Colonial Group in Paso Robles, CA seeks a Customer Service Manager to oversee a territory with route sales reps and service safety goals. You will coach RSRs, manage customer accounts, and drive growth while protecting profitability. Expect travel, hands-on leadership, and active involvement in renewals and service enhancements.

The role emphasizes creating a sales-focused culture, coordinating with management, and ensuring timely resolutions and customer satisfaction across the territory.