Territory Service Manager: Growth, Coaching & Leadership

Colonial Group; Hibbing (MN); On-site; USD 65,000 - 90,000; Full time

Job summary

Colonial Group in Hibbing, MN is seeking a Customer Service Manager to lead a territory with route sales representatives. You will drive customer retention, growth, and service excellence while managing AR collections and renewals.

You will coach RSRs, conduct weekly reviews, and collaborate with the general manager to create a strong sales culture and ensure safety and profitability across the territory. Expect to travel about 60% of the time with service professionals, visiting customers,

Qualifications

• Must have strong customer service focus and communication skills.
• Two years of service/route-based experience with a track record of growing accounts.
• Experience with accounts receivable and renewals is a plus.

Responsibilities

• Lead Route Sales Representatives in the assigned territory.
• Drive customer retention, growth, and service quality.
• Coordinate collections for accounts receivable and renewals.

Skills

Interpersonal skills

Analytical skills

Customer service

Negotiation

MS Office

Communication

Team leadership

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

MS Office

Job description

Colonial Group in Hibbing, MN is seeking a Customer Service Manager to lead a territory with route sales representatives. You will drive customer retention, growth, and service excellence while managing AR collections and renewals.

You will coach RSRs, conduct weekly reviews, and collaborate with the general manager to create a strong sales culture and ensure safety and profitability across the territory. Expect to travel about 60% of the time with service professionals, visiting customers,