Route Sales & Customer Success Manager

Colonial Group; Lubbock (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Colonial Group seeks a Customer Service Route Manager to lead a designated service territory, coach Route Sales Representatives, and drive customer retention and growth. The role emphasizes safety, service quality, and timely issue resolution across a dynamic field team.

Strong leadership, negotiation, and relationship-building skills are essential to manage renewals, drive revenue, and ensure high customer satisfaction while overseeing daily operations and field visits.

Qualifications

• Requires strong interpersonal, analytical, and customer service abilities.
• Negotiation skills with ability to secure renewals and manage accounts.
• Proven ability to lead and develop field teams and drive growth.

Responsibilities

• Promote safety culture within the territory.
• Coach and develop Route Sales Representatives.
• Report to Service Manager or Sr. Territory Manager; oversee daily customer service programs.
• Foster a sales culture through TIG and Shared Lead programs.
• Assist with new account installations as directed.
• Manage day-to-day activities of customer service programs for the territory.
• Visit customers quarterly to review growth and opportunities.
• Ensure timely response to service requests and resolutions.
• Set clear expectations and lead by example.
• Travel approximately 60% of the time with service professionals.
• Follow up on at-risk accounts and resolve service concerns.
• Negotiate and secure renewal agreements with customers.
• Recruit, hire, and train Route Sales employees.
• Hold weekly in-person meetings with RSRs to review trends and performance.

Skills

Interpersonal skills

Negotiation

MS Office proficiency

Management & leadership

Customer service

Education

High School Diploma or equivalent

Bachelor’s degree in related field (preferred)

Tools

MS Office

Job description

Colonial Group seeks a Customer Service Route Manager to lead a designated service territory, coach Route Sales Representatives, and drive customer retention and growth. The role emphasizes safety, service quality, and timely issue resolution across a dynamic field team.

Strong leadership, negotiation, and relationship-building skills are essential to manage renewals, drive revenue, and ensure high customer satisfaction while overseeing daily operations and field visits.