Territory Route Growth Leader

Colonial Group; Missouri; On-site; USD 55,000 - 85,000; Full time

Job summary

Colonial Group in St. Louis, MO seeks a Territory Manager to oversee an assigned service territory with direct supervision of route representatives. You will drive customer retention and growth while managing AR and renewals, and ensure safety and profitability across the territory.

Responsibilities include coaching RSRs, promoting a safety culture, coordinating training, and visiting customers quarterly to review performance and opportunities. Willingness to travel 60% is required.

Qualifications

• High school diploma or equivalent; Bachelor's degree preferred or equivalent experience.
• Two years of service/route-based industry experience with growth of customer accounts.
• Previous profit and loss accountability or contract-managed service experience preferred.
• Strong customer interface and service experience; production planning/warehouse experience preferred.

Responsibilities

• Promote and sustain a safety culture.
• Coach and develop Route Sales Representatives (RSRs) in your territory.
• Reports directly to a Service Manager or Sr. Territory Manager.
• Create a pervasive sales culture that fosters team selling via TIG and Shared Lead programs.
• Assist in the new account installations as directed by Service Manager and/or General Manager.
• Manages day to day activities of customer service program(s) for the territory.
• Visit all required customers each quarter to review growth and service opportunities.
• Ensure RSRs respond to and resolve all service requests timely.
• Sets clear expectations for customer service and leads by example.
• 60% of time is spent traveling with service professionals, on route conducting observations and visiting customer locations.
• Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously.
• Negotiate and secure renewal agreements with existing customers that protect pricing and profitability.
• Recruit, select and hire Route Sales employees.
• Completes in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement.
• Delivers and participates in training to ensure customer retention and service goals are met.
• Daily contact (via remote means) with RSRs to address any pending items/situations to ensure timely resolution.
• Attend meetings and complete necessary administrative work to improve customer satisfaction.
• Coordinate collections for accounts receivable.
• Protect and manage merchandise control processes.
• Investigates and reports on all accidents or incidents, within 24 hours of notification.

Skills

Interpersonal skills

Analytical skills

Communication

Customer service

Negotiation

Sales experience

Computer proficiency

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

MS Office

Job description

Colonial Group in St. Louis, MO seeks a Territory Manager to oversee an assigned service territory with direct supervision of route representatives. You will drive customer retention and growth while managing AR and renewals, and ensure safety and profitability across the territory.

Responsibilities include coaching RSRs, promoting a safety culture, coordinating training, and visiting customers quarterly to review performance and opportunities. Willingness to travel 60% is required.