Traveling Field Service Engineer, Pharmacy Automation

BD; Wyoming (OH); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Fleet vehicle

Company laptop and phone

Comprehensive benefits package

Complete tool kit

Job summary

BD Parata is currently seeking a Field Support Engineer in the Colorado Springs area to provide in-depth technical and customer support for our pharmacy automation products. You will travel regionally to pharmacies across various environments and ensure optimal system performance through proactive maintenance.

The role requires an Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology and 3–5 years of field service experience, strong customer service

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
• Strong customer service orientation
• Proficiency with Windows operating systems and Microsoft Office
• Knowledge of computer networking, router/switch configuration, and file management
• Strong mechanical aptitude and ability to use hand tools for complex equipment service
• Experience with digital multi-meters and electrical testing equipment
• SQL knowledge a plus

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal supervision

Skills

Customer service

Windows OS

Networking basics

Mechanical aptitude

Electrical testing

Education

Associate's degree in Electronics/Mechanical/Robotics/BME Tech

Tools

Digital multimeters

Router configuration

Salesforce Field Service Lightning

Job description

BD Parata is currently seeking a Field Support Engineer in the Colorado Springs area to provide in-depth technical and customer support for our pharmacy automation products. You will travel regionally to pharmacies across various environments and ensure optimal system performance through proactive maintenance.

The role requires an Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology and 3–5 years of field service experience, strong customer service