Pharmacy Automation Field Support Engineer (Travel)

BD; Lakewood (CO); On-site; USD 73,068,000 - 116,909,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card for expenses

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation products in the Colorado Springs area. The role involves regional travel to pharmacies and on-site service with a focus on uptime and customer satisfaction.

Ideal candidates will have an Associate’s degree in Electronics/Mechanical/Biomedical Engineering Technology and 3–5 years of field service experience, plus strong Windows, networking and hands-on diagnostic skills.

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal supervision

Skills

Customer service

Windows OS

Networking basics

Mechanical aptitude

Electrical testing

SQL knowledge

Education

Associate's degree in Electronics/Mechanical/Robotics/BME Tech

Tools

Salesforce Field Service Lightning

Job description

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation products in the Colorado Springs area. The role involves regional travel to pharmacies and on-site service with a focus on uptime and customer satisfaction.

Ideal candidates will have an Associate’s degree in Electronics/Mechanical/Biomedical Engineering Technology and 3–5 years of field service experience, plus strong Windows, networking and hands-on diagnostic skills.