Pharmacy Automation Field Service Engineer

BD; Utah; On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Fleet vehicle

Company laptop and phone

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer in the Colorado Springs area to provide in-depth technical and customer support for BD Parata’s pharmacy automation products. You will travel regionally to service pharmacies across multiple environments and ensure uptime.

You will install, maintain, and troubleshoot systems, training customers and collaborating with service teams to resolve issues while documenting resolutions in Salesforce.

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred.
• 3–5 years field service experience or equivalent education and experience.
• Strong customer service orientation and technical troubleshooting ability.
• Proficiency with Windows operating systems and Microsoft Office.
• Knowledge of computer networking, router/switch configuration and file management.

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues to maximize uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve complex technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal supervision.

Skills

Customer service

Windows OS

Networking

Hand tools

Electrical testing

SQL knowledge

Education

Associate's degree in Electronics/Mechanical/Robotics/Biomedical Engineering Technology

Tools

Salesforce Field Service Lightning

Digital multimeters

Electrical testing equipment

Job description

BD Parata is seeking a Field Support Engineer in the Colorado Springs area to provide in-depth technical and customer support for BD Parata’s pharmacy automation products. You will travel regionally to service pharmacies across multiple environments and ensure uptime.

You will install, maintain, and troubleshoot systems, training customers and collaborating with service teams to resolve issues while documenting resolutions in Salesforce.