Pharmacy Automation Field Engineer

Becton, Dickinson and Company; San Diego (CA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Fleet vehicle

Company laptop

Phone

Tool kit

Benefits package

Job summary

Becton, Dickinson and Company (BD Parata) is seeking a Field Support Engineer to provide in-depth technical and customer support for our pharmacy automation products in the Los Angeles area. The role involves regional travel to pharmacies, on-site servicing, and collaboration with a cross-functional service team to ensure high uptime and customer satisfaction.

Ideal candidates have an associate degree in Electronics/Mechanical/Robotics/ Biomedical Engineering Technology and 3–5 years of field

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred.
• 3-5 years field service experience or equivalent mix of education and relevant experience.
• Proficiency with Windows operating systems and Microsoft Office.
• Knowledge of computer networking, router/switch configuration, and file management.
• Strong manual/hand tools skills for servicing complex equipment.
• Experience with digital multimeters and electrical testing equipment.
• SQL knowledge is a plus.

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues to maximize uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve complex technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal supervision.

Skills

Customer service

Windows proficiency

Networking knowledge

Mechanical aptitude

Electrical testing

SQL knowledge

Education

Associate's degree in Electronics/Mechanical/Robotics/Biomedical Engineering Technology

Tools

Microsoft Office

Job description

Becton, Dickinson and Company (BD Parata) is seeking a Field Support Engineer to provide in-depth technical and customer support for our pharmacy automation products in the Los Angeles area. The role involves regional travel to pharmacies, on-site servicing, and collaboration with a cross-functional service team to ensure high uptime and customer satisfaction.

Ideal candidates have an associate degree in Electronics/Mechanical/Robotics/ Biomedical Engineering Technology and 3–5 years of field