Pharmacy Automation Field Service Engineer

BD

Town of Florida (NY)

On-site

USD 70,000 - 100,000

Full time

7 days ago

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Job summary

BD Parata is seeking a Field Support Engineer to install, maintain, troubleshoot, and repair pharmacy automation systems across the Tampa, Florida region. This role combines electromechanical, software, and networking expertise to maximize uptime and deliver exceptional customer experiences.

You will travel daily within Tampa and surrounding areas, with occasional overnight travel, and collaborate with Pharmacists, technicians, and engineering teams to resolve issues, train users, and implement

Qualifications

High School Diploma or equivalent required.
Three or more years of experience in field service, technical support, industrial maintenance, biomedical equipment service, automation, military electronics, information technology, or a related technical field.
Strong working knowledge of Microsoft Windows operating systems, software installation, system configuration, and troubleshooting.
Proficiency with Microsoft Office applications.
Working knowledge of computer networking fundamentals, including TCP/IP, IP addressing, network diagnostics, routers, switches, and peripheral device connectivity.
Experience utilizing diagnostic software, remote support tools, and technical documentation.
Ability to locate, modify, and troubleshoot software configuration files and application settings.
Strong mechanical aptitude with the ability to disassemble, repair, and reassemble complex electromechanical systems.
Ability to read technical drawings, service manuals, and troubleshooting documentation.
Demonstrated ability to independently diagnose and resolve technical issues with minimal supervision.
Excellent communication, customer service, organizational, and time-management skills.
Valid driver's license with an acceptable driving record.

Responsibilities

Deliver exceptional customer service while troubleshooting, repairing, and maintaining pharmacy automation equipment.
Diagnose and resolve complex electromechanical, software, networking, and system integration issues.
Perform preventive maintenance, inspections, upgrades, and corrective repairs to maximize system uptime and reliability.
Respond to service requests within established Service Level Agreements (SLAs).
Educate customers on proper equipment operation, daily maintenance procedures, and best practices.
Utilize remote diagnostic tools and technical resources to identify and resolve issues efficiently.
Collaborate with Technical Support, Engineering, Product Development, Manufacturing, and Field Service teams to resolve complex customer issues.
Assist with installation, relocation, and implementation of new pharmacy automation systems as needed.
Accurately document service activities, corrective actions, root cause findings, and customer interactions within Salesforce Field Service.
Provide feedback on product performance, recurring service trends, and customer needs to support continuous improvement initiatives.
Manage multiple priorities while maintaining strong communication with customers and internal stakeholders.
Support regional operations, including occasional overnight travel, weekend coverage, holiday support, and overtime as business needs require.