Pharmacy Automation Field Support Engineer - Travel-Ready

BD; Idaho; On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card for expenses

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation products in the Colorado Springs area.

You will travel regionally to service pharmacies, resolve issues, train customers, and document outcomes. A technical associate degree and 3–5 years field service experience are preferred, with strong customer service and networking skills required.

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred.
• 3–5 years field service experience or equivalent education/experience.
• Strong customer service orientation and communication skills.
• Proficiency with Windows operating systems and Microsoft Office.
• Knowledge of computer networking, router/switch configuration, and file management.
• Experience with digital multi-meters and electrical testing equipment.

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues to maximize uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve complex technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal supervision.

Skills

Customer service

Field service

Networking

Mechanical aptitude

Hand tools

Electrical testing

SQL knowledge

Education

Associate's degree in Electronics/Mech/Robotics/BME Tech

Tools

Salesforce Field Service Lightning

Windows OS

MS Office

Job description

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation products in the Colorado Springs area.

You will travel regionally to service pharmacies, resolve issues, train customers, and document outcomes. A technical associate degree and 3–5 years field service experience are preferred, with strong customer service and networking skills required.