Pharmacy Automation Field Support Engineer

BD; Oregon; On-site; USD 53,000 - 85,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card for expenses

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer in the Colorado Springs area to provide in-depth technical and customer support for BD Parata’s pharmacy automation products. The role requires regional travel to pharmacies in various environments and independent problem resolution.

You will train customers on operation and maintenance, document issues, and collaborate with service teams to resolve complex technical problems, while maintaining high uptime at client sites.

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred.
• 3–5 years of field service experience or equivalent.
• Strong customer service orientation.
• Proficiency with Windows operating systems and Microsoft Office.
• Knowledge of computer networking, router/switch configuration, and file management.
• Strong mechanical aptitude and ability to use hand tools for equipment service.
• Experience with digital multi-meters and electrical testing equipment.
• SQL knowledge a plus.

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites
• Maintain equipment and proactively resolve potential issues to maximize uptime
• Train customers on operation and maintenance of pharmacy automation systems
• Respond to service requests within SLA requirements
• Collaborate with service teams to resolve complex technical issues
• Assist with new automation installations as needed
• Document issues and resolutions in Salesforce Field Service Lightning
• Provide product feedback to drive continuous improvement
• Work independently with minimal supervision

Skills

Customer service

Windows proficiency

Networking knowledge

Mechanical aptitude

Electrical testing

SQL knowledge

Education

Associate's degree in Electronics/Mechanical/Robotics/BME Technology

Tools

Salesforce Field Service Lightning

Microsoft Office

Job description

BD Parata is seeking a Field Support Engineer in the Colorado Springs area to provide in-depth technical and customer support for BD Parata’s pharmacy automation products. The role requires regional travel to pharmacies in various environments and independent problem resolution.

You will train customers on operation and maintenance, document issues, and collaborate with service teams to resolve complex technical problems, while maintaining high uptime at client sites.