Field Service Engineer, Pharmacy Automation – Travel

BD; Boise (ID); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card for expenses

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata is currently seeking a Field Support Engineer in the Colorado Springs area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products.

In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. Key responsibilities include delivering exceptional customer service, maintaining equipment, training customers, and collaborating with teams

Qualifications

• Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology.
• 3-5 years of field service experience or equivalent.
• Strong customer service orientation and problem-solving skills.
• Proficient with Windows OS and Microsoft Office.
• Knowledge of networking, testing equipment, and basic SQL.

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites.
• Maintain equipment and proactively resolve potential issues to maximize uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve complex technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal supervision.

Skills

Customer service orientation

Windows / Microsoft Office

Networking knowledge

Mechanical aptitude

Electrical testing equipment

SQL knowledge

Education

Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology

Tools

Salesforce Field Service Lightning

Job description

BD Parata is currently seeking a Field Support Engineer in the Colorado Springs area. The Field Support Engineer will provide in depth technical and customer support of BD Parata’s suite of pharmacy automation products.

In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments. Key responsibilities include delivering exceptional customer service, maintaining equipment, training customers, and collaborating with teams