Field Service Engineer: Pharmacy Automation Specialist

BD; Nevada (IA); On-site; USD 36,000 - 55,000; Full time

Benefits offered by this job

Fleet vehicle

Corporate credit card

Company laptop and phone

Complete tool kit

Comprehensive benefits package

Job summary

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation products. You will travel regionally to service Pharmacies in multiple environments, delivering exceptional field support and ensuring uptime.

The role requires a background in electronics/engineering tech, strong customer service and the ability to work independently. On-site presence is emphasized with flexible arrangements where applicable.

Qualifications

• Associate degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology; 3–5 years field service experience.
• Strong customer service orientation.
• Proficiency with Windows operating systems and Microsoft Office.
• Knowledge of computer networking, router/switch configuration, and file management.
• Strong mechanical aptitude and ability to use hand tools.
• Experience with digital multimeters and electrical testing equipment.
• SQL knowledge is a plus.

Responsibilities

• Deliver exceptional customer service and technical problem resolution at client sites.
• Maintain equipment and maximize uptime.
• Train customers on operation and maintenance of pharmacy automation systems.
• Respond to service requests within SLA requirements.
• Collaborate with service teams to resolve complex technical issues.
• Assist with new automation installations as needed.
• Document issues and resolutions in Salesforce Field Service Lightning.
• Provide product feedback to drive continuous improvement.
• Work independently with minimal supervision.

Skills

Customer service

Windows OS

Networking

Hand tools

Electrical testing

SQL knowledge

Education

Associate degree in Engineering Technologies

Tools

Salesforce Field Service Lightning

Digital multimeters

Router/Switch config

Job description

BD Parata is seeking a Field Support Engineer to provide in-depth technical and customer support for pharmacy automation products. You will travel regionally to service Pharmacies in multiple environments, delivering exceptional field support and ensuring uptime.

The role requires a background in electronics/engineering tech, strong customer service and the ability to work independently. On-site presence is emphasized with flexible arrangements where applicable.