Pharmacy Automation Field Engineer — Travel-Ready
Becton Dickinson
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Benefits offered by this job
Job summary
BD Parata is seeking a Field Support Engineer to cover the Colorado Springs area. The role involves on-site technical and customer support for pharmacy automation systems, traveling regionally to pharmacies and collaborating with service teams to resolve complex issues.
You will train customers, document cases, and contribute to continuous improvement while maintaining high uptime and strong customer service.
Qualifications
- Associate's degree in Electronics, Mechanical, Robotics or Biomedical Engineering Technology preferred.
- 3–5 years field service experience or equivalent combination of education and relevant experience.
- Strong customer service orientation and ability to work independently.
Responsibilities
- Deliver exceptional customer service and technical problem resolution at client sites.
- Maintain equipment and proactively resolve potential issues to maximize uptime.
- Train customers on operation and maintenance of pharmacy automation systems.
- Respond to service requests within SLA requirements.
- Collaborate with service teams to resolve complex technical issues.
- Assist with new automation installations as needed.
- Document issues and resolutions in Salesforce Field Service Lightning.
- Provide product feedback to drive continuous improvement.
Skills
Education
Tools
Job description
BD Parata is seeking a Field Support Engineer to cover the Colorado Springs area. The role involves on-site technical and customer support for pharmacy automation systems, traveling regionally to pharmacies and collaborating with service teams to resolve complex issues.
You will train customers, document cases, and contribute to continuous improvement while maintaining high uptime and strong customer service.
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