Traveling Branch Teller: Digital Experience Lead

M&T Bank Corporation; Woodbridge (CT); On-site; USD 26,000 - 40,000; Full time

Job summary

M&T Bank Corporation in Woodbridge, Connecticut is seeking a Float Teller to support branch operations with customer service, digital engagement, and cash handling across multiple locations. You will balance transactions, handle inquiries, and transition sales opportunities to banking partners.

The role emphasizes empathy, adaptability, and knowledge of Bank policies while maintaining risk controls and delivering a differentiated customer experience in a flexible branch network.

Qualifications

• High school diploma or GED required.
• Minimum 6 months customer service experience, including data entry or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized with time management and prioritization skills.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and provide a differentiated experience.
• Educate customers with shoulder-to-shoulder digital demonstrations; identify self-service opportunities.
• Engage in lobby management and greet customers, addressing immediate needs.
• Accurately balance and process customer transactions per Bank Policy.
• Take ownership of escalated account services issues until resolution and log complaints.
• Transition identified sales opportunities to the appropriate banking partner.
• Complete branch-related operational activities (cash ordering, vault, ATM, wires).
• Process customer/account maintenance accurately.
• Complete Consumer AML/BSA/KYC related activities.
• Adhere to compliance/operational risk controls.
• Promote an environment reflecting the M&T Bank brand.
• Maintain internal controls and address audit/regulatory points.
• Complete other related duties as assigned.

Skills

Verbal communication

Interpersonal skills

Customer service

Cash handling

Education

High school diploma or GED

Job description

M&T Bank Corporation in Woodbridge, Connecticut is seeking a Float Teller to support branch operations with customer service, digital engagement, and cash handling across multiple locations. You will balance transactions, handle inquiries, and transition sales opportunities to banking partners.

The role emphasizes empathy, adaptability, and knowledge of Bank policies while maintaining risk controls and delivering a differentiated customer experience in a flexible branch network.