Traveling Teller & Customer Experience Specialist

M&T Bank Corporation; Seaford (DE); On-site; USD 25,000 - 36,000; Full time

Job summary

M&T Bank Corporation is seeking a Float Teller to enhance branch customer experiences through digital engagement, lobby management, and accurate transaction processing. The role requires travel between branches within a designated area to support staffing and service levels.

Responsibilities include handling transactions, logging issues, and assisting in AML/KYC-related activities while maintaining strong risk controls and a customer-first mindset.

Qualifications

• High school diploma or GED with minimum 6 months customer service experience, including data entry/cash handling.
• Ability to travel between branches as needed.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven exceptional customer service.
• Well-organized.
• Proven time management.
• Proven prioritization.
• Proficient with internet user-level technology.

Responsibilities

• Adhere to customer service standards and deliver solutions by understanding customer needs.
• Educate customers through shoulder-to-shoulder digital demonstrations.
• Identify self-service opportunities that meet customer needs.
• Engage in lobby management, greet customers, and address immediate needs.

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Organizational skills

Prioritization

Internet skills

Branch travel flexibility

Education

High school diploma or GED

Job description

M&T Bank Corporation is seeking a Float Teller to enhance branch customer experiences through digital engagement, lobby management, and accurate transaction processing. The role requires travel between branches within a designated area to support staffing and service levels.

Responsibilities include handling transactions, logging issues, and assisting in AML/KYC-related activities while maintaining strong risk controls and a customer-first mindset.