Float Teller: Digital Concierge & Branch Support

M&T Bank Corporation; Wethersfield (CT); On-site; USD 21,000 - 28,000; Full time

Job summary

M&T Bank Corporation in Wethersfield, CT is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management, and accurate transaction processing. This role requires frequent travel between branches to assist staff.

You will balance cash, handle routine transactions, log customer issues, and guide clients to banking partners for additional solutions while adhering to compliance standards.

Qualifications

• Minimum 6 months of customer service experience, including data entry and/or cash handling.
• Willingness to travel between branches as needed.
• Proven verbal and interpersonal communication skills.
• Proficient with internet-based technology.

Responsibilities

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Skills

Customer service

Verbal communication

Interpersonal skills

Time management

Organization

Prioritization

Digital literacy

Bilingual

Education

High school diploma or GED

Job description

M&T Bank Corporation in Wethersfield, CT is seeking a Float Teller to enhance branch customer experience through digital engagement, lobby management, and accurate transaction processing. This role requires frequent travel between branches to assist staff.

You will balance cash, handle routine transactions, log customer issues, and guide clients to banking partners for additional solutions while adhering to compliance standards.