Travel Support Specialist — Booking & Itinerary Expert

Concentrix; Dearborn Heights (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Concentrix is hiring a Travel Customer Support Specialist in the United States. You’ll handle inbound inquiries by phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel questions.

You’ll use CRM tools to resolve issues, de‑escalate concerns, and provide accurate information in a collaborative, inclusive culture that values learning and performance. The role offers opportunities to develop skills in customer experience, analytics, and

Job description

Concentrix is hiring a Travel Customer Support Specialist in the United States. You’ll handle inbound inquiries by phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel questions.

You’ll use CRM tools to resolve issues, de‑escalate concerns, and provide accurate information in a collaborative, inclusive culture that values learning and performance. The role offers opportunities to develop skills in customer experience, analytics, and